Sending A Push Message
This article will provide information on how to Send Push Messages as well as background information on Push Messages themselves.
Background on Push Messages
Push Messages appear on a device's lock screen for guests that have downloaded your app and allowed notifications for the app. App users are prompted when they first download the app to allow notifications. They can choose to Allow or Don't Allow Push Messages. If they choose to not allow Push Messages when they initially download the app they can always update their Settings. See how to update Notifications Settings in our article: How the Message Center Button Works.
Push Messages on iOS
For more on Apple's Push Messages feature, click HERE.
Push Messages on Android
For more on Android's Push Messages feature, click HERE.
Who Will Receive Push Messages?
There are three requirements for a user to receive a Push Message:
- User has downloaded the app
- User has Allowed Push Messages for your app
- The Push Message you send is set to Broadcast or they are with the targeted segment you are sending the message to.
How To Send a Push Message from the Customers tab in the Customer Dashboard
- Log into the App Manager
- Click Customer Dashboard
- Click the Customers tab on the left hand navigation bar
- Click the Message button
- Choose your Audience and click 'Next'
- Broadcast: Every person that has downloaded the app, regardless of whether or not they created an account, will receive the push message IF they have Allowed Notifications
- Customers with an active membership: Every app user that currently has an active membership AND have Allowed Notifications will receive the push message
- List of emails: You can enter specific emails of app users that you want to send the push message to. They will receive the push message IF they have Allowed Notifications
- Customers in list: If you have filtered your Customers list, only the app users in the filtered list will receive the push message IF they have Allowed Notifications
- Type the content of your message in the 'Message' field and then click 'Next'
- Choose whether you are going to send the message Immediately
OR
Wether you are going to Schedule it for a future day & time, then click 'Next'
*You can see your Scheduled Push Messages from the main Quick Start screen of the App Manager.*If you need to delete a Scheduled Push Message simply click the trash can to the right of the message. - Choose the Action of the Push Message by clicking the dropdown 'Action' field
- Open home page: When the Push Message is tapped on the app users Lock Screen on their device, the message will open the app and the user will see a badge on their Message Center (aka Messages, Notifications, etc) button.
- Open website: You can add a URL so when the app user taps on the Push Message on the Lock Screen of their device the message will direct them to the URL (ex. Facebook Post, Instagram Post, Ticketing Link, Event Link, etc.)
- Open app page: You can choose an App Page (ex. Memberships, Rewards, etc.) within the app to direct the Push Message to. When the app user taps on the Push Message on the Lock Screen of their device the message will direct them to the App Page you choose.
- Review the Summary that shows you the Audience, Message, Timing, & Action of the Push Message
*If you made any mistakes simply click on the header where you need to make the change (i.e. Message, Timing, Action), make the update, then click back through to the Summary screen. - Click 'Send'
*Once you send a Push Message you are NOT able to edit or delete the sent message*
Sending A Test Push Message To Yourself
You can send a test Push Message to just yourself or certain people within your organization to see what the message will look like when you send it to your app users.
- From the Customers tab in the Customer Dashboard you can choose certain accounts by clicking the box to the left of the individual Customer Account
- After you choose the Customer Account(s), click the Message button (see above image) and choose 'Selected customers' as your Audience
- Proceed through Steps 6-10 as outlined above
Other Areas You Can Send Push Messages From
Dashboard Tab (in the Customer Dashboard area of the App Manager)
Customer Tab IN each individual Membership
Push Message Analytics
For more information on this, please view the Push Message Analytics article in the Knowledge Base.
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