For more on Apple's Push Messages feature, click HERE.

Push Messages on Android

For more on Android's Push Messages feature, click HERE.

Who Will Receive Push Messages?

1. User has downloaded the app
   
2. User has Allowed Push Messages for your app
   
3. The Push Message you send is set to Broadcast or they are with the targeted segment you are sending the message to.
   

How To Send a Push Message from the Customers tab in the Customer Dashboard

1. Log into the App Manager
   
2. Click Customer Dashboard
   
3. Click the Customers tab on the left hand navigation bar
   
4. Click the Message button
   
5. Choose your Audience and click 'Next'
   
1. Broadcast: Every person that has downloaded the app, regardless of whether or not they created an account, will receive the push message IF they have Allowed Notifications
   
2. Customers with an active membership: Every app user that currently has an active membership AND have Allowed Notifications will receive the push message
   
3. List of emails: You can enter specific emails of app users that you want to send the push message to. They will receive the push message IF they have Allowed Notifications 
   
4. Customers in list: If you have filtered your Customers list, only the app users in the filtered list will receive the push message IF they have Allowed Notifications
   
6. Type the content of your message in the 'Message' field and then click 'Next'
   
7. Choose whether you are going to send the message Immediately
   
   
   OR
   Wether you are going to Schedule it for a future day & time, then click 'Next'
   
   
   
   

   *You can see your Scheduled Push Messages from the main Quick Start screen of the App Manager.
   

   *If you need to delete a Scheduled Push Message simply click the trash can to the right of the message.
   

   
8. Choose the Action of the Push Message by clicking the dropdown 'Action Type' field. All of the Action Type options are reviewed below ⬇️
   
   
1. Link to App Page: This 'action' allows for you to choose where in the app the Push Message will send an app user when the Push Message is tapped on from the Home/Lock Screen of the app users device.
   You can have the Push Message send the user to the App Home Screen, App Message Center (button where your push message lives once it's sent), Memberships, Reward List, Loyalty (Punch Cards/Points) etc.
   
   
   
2. Link to URL: You can add a URL so when the app user taps on the Push Message on the Home/Lock Screen of their device the message will direct them to the URL (ex. Facebook Post, Instagram Post, Ticketing Link, Event Link, etc.)
   
   
   
   
3. Call (tel:): You can add a telephone number so when the app user taps on the Push Message, they can call the phone number you entered into the Push Message. 
   
   
   
4. Email (mailto:): You can add an email address so when the app users taps on the Push Message it directs them to send an email to that address. 
   
   
   
5. Share: This option opens the app users' device's native share menu, allowing the app user to send a pre-filled message to one of the contacts in their phone via text, email, or another supported sharing method.

   The Share Text is the message that will be pre-filled for the app user to share. You can also include a URL in the Share Text to direct the recipient to a specific destination, such as your app download page, website, or an Instagram post, etc.

      
   
   
9. Review the Summary that shows you the Audience, Message, Timing, & Action of the Push Message
   
   *If you made any mistakes simply click on the header where you need to make the change (i.e. Message, Timing, Action), make the update, then click back through to the Summary screen.
10. Click 'Send'
    *Once you send a Push Message you are NOT able to edit or delete the sent message* 
    

Sending A Test Push Message To Yourself

1. From the Customers tab in the Customer Dashboard you can choose certain accounts by clicking the box to the left of the individual Customer Account
   
2. After you choose the Customer Account(s), click the Message button (see above image) and choose 'Selected customers' as your Audience
   
3. Proceed through Steps 6-10 as outlined above

Other Areas You Can Send Push Messages From

Customer Tab IN each individual Membership

Push Message Analytics